Terms of Service
Last updated: May 4, 2026
1. Scope of these Terms
These Terms set out the rules for using the WebCraft website and the general conditions of cooperation with the owner of the WebCraft brand for services covering the design and delivery of websites, landing pages, portfolios, online stores, integrations, technical support, and related services.
The detailed scope of any specific engagement always follows from the offer, correspondence, brief, contract, or invoice accepted by both parties. Where individual documents state otherwise, they take precedence over these Terms.
2. Inquiries and contact
Sending a contact form, an email, or an inquiry through the website does not automatically conclude a contract. It is the start of a conversation about needs, scope, timeline, and budget.
After reviewing the brief, a quote or recommendation for next steps may be prepared. A project may be declined if the scope is outside current competencies, the timelines are unrealistic, or the nature of the project violates the law, public morals, or third-party rights.
3. Project delivery
Projects are delivered in stages: discovery, scope definition, concept, build, testing, revisions, and launch. The number of revision rounds depends on the chosen package or individual arrangements.
Delivery timelines start from the moment the offer is accepted, the agreed initial payment is received, and all materials needed to begin work are provided.
4. Client responsibilities
The Client is responsible for:
- providing accurate contact and billing details,
- delivering texts, photos, logos, and other materials,
- holding the rights to materials provided for the project,
- responding and approving deliverables in a timely manner,
- covering external costs such as domain, hosting, or paid licenses, unless agreed otherwise.
5. Fees and payments
Prices shown on the website are for guidance and may need to be adjusted to the project scope. The final price is confirmed before work begins.
A project may require an initial payment. The remaining fee is payable on delivery or per the schedule agreed for the engagement. Payment delays may pause further work or the launch of the project.
6. 10% Referral program
WebCraft may grant the Client a one-time refund or discount of 10% of the value of a previously delivered project if, after the engagement ends, the Client refers WebCraft to another person or company who then decides to deliver a project with WebCraft and the engagement is actually entered into and performed.
The promotion applies only when the referral is successful — that is, the new client pays for and completes a project. Simply passing on a contact, sending an inquiry, having a conversation, booking a slot, or an engagement that does not go through do not qualify for a refund or discount.
The promotion applies only to project work such as websites, landing pages, portfolios, stores, integrations, or other design-and-build work. It does not cover subscriptions, technical care, site maintenance, updates, service work, domain, hosting, license, paid tool, or other recurring or external costs.
The exact form of the promotion settlement, including whether a refund or discount is issued, is agreed individually after the referral conditions are confirmed.
7. Approvals, revisions, and launch
When a stage is presented for approval, the Client provides feedback as specifically as possible. Revisions cover refinement of the agreed scope, not the creation of new concepts or features that were not part of earlier arrangements.
Extended periods without a response may shift the delivery timeline. The site is launched after the project is approved, the required payments are settled, and access to the domain, hosting, or other environment is provided when needed.
8. Intellectual property and portfolio rights
Once the full fee is paid, the Client receives the right to use the final, approved site within the agreed scope. Tooling, libraries, reusable code snippets, and technical solutions developed independently may remain part of the WebCraft workshop.
Unless the parties agree otherwise, the delivered project may be showcased in a portfolio, case studies, social media, or sales materials, with respect for confidential information.
9. Maintenance and third-party services
Domain, hosting, email, paid plugins, payment systems, analytics tools, and other third-party services operate under their providers' terms. Help may be provided with configuration, but responsibility is not assumed for outages, pricing changes, or technical decisions made by those providers.
Technical support, updates, post-launch development, and additional work are delivered under separate arrangements, unless explicitly included in the package.
10. Complaints
Complaints regarding the operation of the site or the delivery of the service can be submitted by email. The notice should describe the issue, the site URL, a screenshot, or the steps to reproduce the bug.
Complaints are reviewed within a reasonable time. If the issue results from a fault on the WebCraft side, it will be resolved at no additional cost. Changes resulting from new requirements, third-party interference, or changes in external services may require a separate quote.
11. Final provisions
Matters not regulated by these Terms are governed by Polish law. Any disputes will first be resolved amicably between the parties.
These Terms may be updated when the scope of services, the way the site operates, or applicable law changes. The current version of the Terms is available via the link in the site footer.
